Shipping

PROCESSING

All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to make changes once an order is placed, however if you need a hand, please email info@arotree.com with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.

SHIPPING

Enjoy FREE SHIPPING on all orders over $69

Shipping fee is applied to orders under $69

Once picked up and scanned in by our carrier, transit times range 3-10 business days, depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

Customs, duties, taxes, and VAT are not included in our prices or shipping. We, as the shipper, are not responsible for any charges in your country. Please check with your taxing authorities for details.

As per used Courier companies Guide lines

Goods Purchased Online for Personal Use

You may be charged customs duties and taxes for something purchased online because:

• Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
• When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
• When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
• To ensure the courier company can deliver your goods in shortest possible time after entering your country or customs union, courier company pays the customs authority on your behalf for any duties and taxes that are due on the goods.
• Once the duties and taxes are fully repaid to the courier company, the goods will be delivered to you
• What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.